Shipping Policy

Thank you for your order. Please read our shipping policy carefully so you know what to expect after your purchase.

Processing Time

Orders are usually processed within 1–3 business days of payment confirmation. Personalized readings and spiritual services may require separate preparation time, which will be stated on the individual product page.

Estimated Delivery

Standard international delivery usually takes 7–15 business days after dispatch, depending on your destination, local customs procedures, and courier conditions. Delivery times are estimates and cannot be guaranteed.

Tracking

Tracking information will be provided where available after your order has been dispatched. You will receive an email notification with tracking details when applicable.

Customs and Import Taxes

Customers are responsible for any customs duties, VAT, import taxes, or local fees charged by their country upon delivery. These charges are outside our control and are not included in the product price or shipping fee. We recommend checking your local customs regulations before ordering.

Lost or Delayed Parcels

If your tracking has not updated for an extended period or your parcel appears to be lost, please contact us at admin@astralgateway.com. We will do our best to investigate with the courier and assist you in finding a resolution.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, reshipping fees may apply. Please double-check your address carefully before completing your order.

Digital and Personalized Services

Personalized destiny readings and digital spiritual services are delivered by email or message after order confirmation and preparation. No physical shipping is involved for these services.